Using Us

A question which has received a lot of exposure in the haulage industry’s trade press is:

‘temp drivers, are they more trouble than they are worth?’

In our opinion the answer is simple:

‘It all depends on which agency you use.’


CustomerCare

AGENCY DRIVERS surveyed several hundred clients to assess what they required from the agency and its drivers. The outcome confirmed our belief that AGENCY DRIVERS does not recruit drivers for itself, but for its clients. Our staff and drivers must be customer orientated. In order to achieve this an in-house training programme has been developed which concentrates on training our drivers and office staff in Customer Care.

One of the major failings of some of our competitors is to send drivers on assignment with no knowledge of the duties they are to perform, and little or no awareness of the individual procedures for that particular client. At AGENCY DRIVERS we take pride in our working knowledge and understanding of customers requirements. It is normal for at least one of our office staff to have visited each of our clients and their traffic office in order to gain first hand experience of what is required. In turn, we are able to brief drivers on what is required and give them as much information as possible before they arrive on site.

Our operating staff are selected for their commitment to service.
At AGENCY DRIVERS we insist that the consultant who answers the telephone, understands your requirements and the workings of your business. Our people appreciate the pressures of a busy transport office and know from first hand experience the particulars of different vehicles, equipment and deliveries.
We are dedicated to improving standards in the supply of temporary staff to the haulage industry.

Staff Training

It is necessary that any candidate hoping for a career in one of our offices knows what is expected of an agency driver, understands the standards we strive to achieve and are aware of the consequences of substandard service. Each consultant is fully conversant with the legal requirements of commercial driving.
When we have found a suitably qualified candidate, we undertake full and ongoing training in:
Driver recruitment, selection, management and motivation.
Customer service and support
Operation within the requirements of the increasingly complex laws governing agencies.
The result is simple. Our customers benefit from the service offered by professionals who can honestly carry the title

Driver Agency Specialists

Many local and national organisations throughout the south-east rely on AGENCY DRIVERS to supply smart, tidy drivers who are motivated, fully aware of legal requirements, specially selected for their skills and who carry the professionalism and goodwill of our clients on to their customers.

AGENCY DRIVERS will provide whatever our clients may need within the boundaries of the various laws under which we operate, specifically but not limited to:

The Employment Agencies Act,
Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Working Time Regulations 1998 (as amended)
Community Drivers’ Hours Regulation (3820/85/EEC)

Road Transport (Working Time) Regulations 2005
The Transport Act and EC Tachograph Regulations,
The Road Traffic Act,

Vehicle Construction and Use Regulations and other transport law
Income Tax (Earnings and Pensions) Act 2003.

Otherwise, we are free to tailor our service to whatever is required. We strive to be as flexible as our clients’ requirements are demanding. Our business philosophy has been shaped by an awareness of the need for attention to detail, rapid response and straightforward honest dealing.
We do what we say and we will keep you informed.

AGENCY DRIVERS can provide all types of drivers on long or short term assignment, for your regular and emergency requirements to cover:
• Sickness
• Holidays
• Surprise, urgent or late booked jobs
• Normal fleet demands
By hiring temporary staff you avoid the hidden costs of employment
• PAYE administration
• Employers NI Contributions
• Holiday and sickness pay
• Redundancy costs

>>>click here to download our cost calculator

We retain full records, references, and history, including a photograph and copy licence for each employee. Our team of drivers is closely vetted and screened to ensure accurate matching to your requirements and to ensure that you can concentrate on getting the job in hand completed without having to worry about the suitability or otherwise of the staff. Once you have made a booking with us, we will confirm it by fax and ensure that the right person will turn up at the correct place at the required time.
Our database of drivers is a valuable source of permanent staff as well as emergency temps. There are always people filling in temping whilst searching for a permanent job. Contact us for your permanent requirements.